Refunds and Cancellation

Last updated: 9 October 2026

Digital down­loads reach you the moment you pay, so an order can’t be can­celled once it’s deliv­ered. I still want every buyer looked after, so:

I refund in full if

• You were charged twice for the same order. There is no time limit on this one, because a dupli­cate debit is often spotted weeks later on a state­ment.
• Money left your account but the file didn’t reach you, and I could not get it to you within one working day of you telling me.
• The file won’t open or is damaged, and a fresh copy doesn’t fix it.

How to ask

Email littleelsewhere.help@gmail.com within 7 days of paying (or at any time if you were charged twice) with your payment ref­er­ence (the UTR or order ID) and the email used at check­out. I reply within one working day.

When the money arrives

Approved refunds go back the same way you paid, to the same UPI account, card or bank account, within 5 to 7 working days. Your bank may take a little longer to show it.

Changed your mind?

Because a file can’t be returned, I don’t refund change-of-mind pur­chases. If some­thing isn’t working for you, write to me anyway and I’ll gladly help.